Frequently Asked Questions


We have developed some FAQ’s for you about our service!

If you have any other questions, please reach out to us via phone  on 1800 013 755 between 5:00 pm – 11:30 pm, or send an email to letss@skylight.org.au.


Can I access LETSS if I am outside South Australia?

While our primary focus is the Adelaide metropolitan area, we strive to assist or direct those outside this area to appropriate services.

How does the online chat work?

To start a chat, visit our website at www.letss.org.au and select the yellow chat bubble in the bottom right of your screen and follow the prompts to connect with one of our peer workers. You can choose to remain anonymous, and if you wish, have the chat transcript emailed to you at the end of your conversation by asking your peer worker.

What is a follow-up support or wellbeing call?

You can request a follow-up or wellbeing call under various circumstances, such as post-hospitalisation or after an initial contact with LETSS. These calls are made to check in on your wellbeing, answer any questions, and provide additional information.

Can I request a callback?

If you are placed on hold, you have the option to request a callback by entering your phone number, or you can wait to speak directly with a peer worker. We ensure that a peer worker will call you back as promptly as possible.

Organizing a Wellbeing Call

To arrange a wellbeing call, you can:

Please provide your client’s first name, phone number, and verbal consent. Calls are made between 5 PM and 11:30 PM. Let us know if you prefer not to receive a voicemail if your client is unavailable.